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Returns Policy

Returns are accepted within 7 days of receipt by the Customer of delivery from Industrie Tapware, in line with our Terms and Conditions, so long as;

  • Within 24 hours of delivery or collection and prior to laying, installation or use of any Goods, the Customer will inspect the Goods as appropriate as to the type, quantity, quality, aesthetics, appearance, finish, shade, colours, layout patterns, suitability of purpose and any other characteristic of the Goods
  • The Goods are returned in the original state or condition in which they were supplied, and remain in original boxes together with all packaging and instruction material
  • The Goods are in as new condition as is reasonably possible, and are from current stock held in store by Industrie Tapware and, if applicable, matching current stock shade, model or finish
  • All Goods returned by the Customer are subject to assessment by Industrie Tapware, and Industrie Tapware may, if permitted by the Australian Consumer Law or any other law, refuse to accept the return of the Goods at its sole discretion.

Restocking fees apply:

IDT stocked products
20% restocking fee plus any repackaging and handling fees, subject to supplier conditions  

IDT custom products
Custom products are non-refundable. Please ensure your order is clearly checked prior to submitting. 

Tiles

25% restocking fee plus any repackaging and handling fees, subject to supplier conditions  

Vanities
Vanities are considered custom orders. Please ensure your order is clearly checked as this is a non-refundable product. 

For more detailed information please see our full Terms and Conditions.