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Purchase Guarantee

Industrie Tapware’s Purchase Guarantee!


Industrie Tapware guarantee’s a no-questions-asked returns policy for consumers. If you (our consumer) are not happy with our products or our service we will collect the unused purchased item/s FREE of charge and refund your purchase in full!


T&C for Industrie Tapware’s Purchase Guarantee.


  • All items and packaging must be unused and in original condition.


  • To request a collection of our tapware, toilets & bathtubs please contact our support team via email on support@industrietapware.com.au state your issue and place (address) for collection your order number and contact phone number for to arrange collection.


  • Please note that bathtubs are a two person lift and will require a person to assist our logistics team member to reload the bathtub.


  • You have 7 days to contact us from the date that you receive your items.


  • Please note that there are no returns on tiles and all purchases are final and will not be exchanged or refunded.